How We Work Together
This page explains everything you need to know about booking sessions with Soft Focus Therapy.
This includes my current fees, how to secure your slot, my cancellation and refund policy, how your personal information is handled, and details of my professional insurance.
Please read it through so you feel clear and confident about how we’ll work together.
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Therapy Sessions & Booking Options
You can book individual sessions or a discounted 6 session block.
It is recommended to commit to at least 6 sessions of EMDR.
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Discovery Call — Free (20 mins)
A short, no-pressure chat to explore what you need and check if we’re a good fit.
Single Session — £125
50-minute EMDR or integrative therapy session.​
Booked individually.
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Block of 6 Sessions — from £540 (£90 each)
Commit to deeper work at a reduced rate.
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Payment options:
• Pay in full: £540 upfront
• Weekly plan: £95/week for 6 weeks (£570 total)
• Split payment: £285 now + £285 in 3 weeks (£570 total)
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Blocks must be used within six months.
Fees are reviewed annually with reasonable notice.
Reduced-Fee Spaces
Limited places (£60–£75/session) for clients in financial hardship.
Ask about this during your Discovery Call.
Cancellations & Rescheduling
Please give at least 24 hours’ notice if you need to cancel or reschedule.
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Sessions cancelled with less than 24 hours’ notice, or missed without notice (‘no-shows’), are charged in full.
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No refunds are issued for unattended or unused sessions; this protects both your time and mine.
Full details are outlined in my Terms & Conditions, which you’ll review and accept before confirming any booking.
Payment
All sessions must be paid in advance or at the time of booking to secure your slot.
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Payments are processed securely via Stripe through Acuity Scheduling.
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Invoices or receipts are available on request.
Refunds
Refunds are not offered for sessions that are cancelled late, unattended, or not used within the agreed period.
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This ensures fairness and clarity for both of us.
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Refund and cancellation terms are also set out in the T&Cs you agree to before purchase.
Practitioner's Right
As a sole practitioner, I reserve the right to refuse, discontinue, or withdraw services if a client’s behaviour or circumstances conflict with safe, ethical, or professional practice.
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No refunds will be made where sessions are forfeited in these cases.
Privacy
This is how I handle your information:
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What I Collect: Your name, email, pronouns (optional), and any details you share in booking forms. Technical data such as cookies may be collected via Wix.
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Why I Collect It: To provide therapy, respond to you, and improve my services.
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How It’s Stored: Your data is securely stored via Wix and Stripe (for payments). I do not share or sell your information.
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Your Rights: You can ask for a copy of your data, request corrections, or request deletion (within legal and ethical limits).
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For any questions, email: info@softfocutherapy.com
Insurance
I hold full professional indemnity and public liability insurance through Towergate Insurance, a leading UK provider for therapists and counsellors.
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You can read more about them here:
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